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Policies at The Langham Auckland Hotel


Credit Card Fee

If you are settling your account with a credit card or an offshore Visa debit card or Mastercard debit card, please note that a service fee will apply to cover banking charges. The current fee is 2% in addition to the total amount payable for all types of credit cards and offshore Visa and Mastercard debit cards. Payments by cash or EFTPOS do not attract a fee.

Non-Smoking Policy

The Langham Auckland is a non-smoking hotel and has a 'no smoking' policy in all rooms. Smoking is permitted outdoors and there is a guest smoking area in the outdoor courtyard off the lobby.

Payment Policy

On arrival at the hotel, The Langham Auckland requires a credit card pre-authorisation to cover the value of your stay plus NZ$150 of incidentals per day (up to a maximum of NZ$450). If you wish to settle your account by cash, your identification is required along with full accommodation prepayment, and an incidental deposit of NZ$150 per day.

Cancellation Policy

A cancellation charge will be incurred where a cancellation is received from 16.00 hours local time on the day of arrival (there is no charge for cancellations prior to this time). Should a cancellation be received after 16.00 hours on the day of arrival, or in the case of a no-show, a one night charge at the agreed accommodation room rate will be levied.

Cancellations must be made in writing and faxed to our Reservations Department on +64 9 302 9991 or emailed to tlakl.resv@langhamhotels.com prior to 16.00 local time.


Luxury Auckland Hotels